Property management is both art and science, AIP prides itself on always being on the leading-edge tools and knowledge with the ability to anticipate clients’ needs and exceed expectations.
We place clients’ interests first, from the way we structure our reporting to the way we use our 24 -response time to provide both immediate problem-solving and big-picture evaluation. We maximize asset value through efficiency, best practices and genuine care for our clients and their tenants.
Our team make tenant satisfaction the highest priority. Outstanding customer service and total tenant satisfaction is guaranteed with our commitment to a 24 hour or less response time to tenant inquiries or issues.
AIP’s team provide a complete range of property services including operations management, financial reporting, construction management, leasing and marketing. From strategy development to day-to-day operations, we combine unparalleled local market knowledge with proven methodologies AIP also utilizes VTS, the industry leader in leasing and asset management reporting systems.
Attention to a building’s physical requirements requires the coordination of myriad vendors, from landscaping and janitorial to systems engineering and renovations. Our 24-Hour Response Commitment is designed to take immediate action on problems and coordinate responses to give both landlords and tenants clear lines of accountability to respond to concerns.
Through analysis of common tenant requests for service, we advise owners on whether repair or replacement will best cure a recurring issue, and how to do so in the most cost-effective manner while minimizing disruption to tenants.
While most firms quantify asset value on a balance sheet, we take a 360 approach to real estate management, realizing that some of a building’s best assets are the tenants themselves. We share practices and programs to enhance the owner’s relationships with tenants which we will increases camaraderie and business cooperation among the community of tenants.
In addition to working proactively to manage lease expirations and renewals utilizing VTS to ensure all upcoming expiring leases discussed with the best course of action taken for the tenant and landlord months in advance of the expiration.
We understand that a building’s reputation has a significant impact on the brand of each tenant’s business, so we strive to enhance that brand in the marketplace. We do so through intimate knowledge of other competing properties, exceptional care for common areas and “first impression” points, and a drive to distinguish the property’s unique features and services.
Tenant turnover erodes operating income quickly, not only through the loss in monthly rental fees, but also through the costs associated in re-tenanting, from signage to tenant improvements to brokerage fees. We proactively identify tenants whose space no longer suits their needs—either through overcrowding or those with shadow space or subleasable space—and work with owners to develop a strategy that supports the tenant’s business needs while preserving the owner’s income stream